Despite being KYC verified and reaching out to customer support, he received w istocie help or resolution, which led jest to frustration and plans to boycott the casino. The Complaints Team was unable to investigate further as the player did not respond to requests for additional information, resulting in the rejection of the complaint. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks.
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The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to go through, which she perceived as a trap. Despite our attempts to mediate, HellSpin Casino had not responded to our communication efforts. As the casino państwa hellspin casino review operating without a valid license and didn’t refer owo any ADR service, we had been unable jest to resolve the issue. The casino requested that the complaint be reopened, and after further discussion with the player, it państwa determined that they intentionally bet more than the maximum allowed.
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After communicating with the Complaints Team, he had been advised jest to wait for czternaście days for the funds jest to be processed. The player later confirmed that he had received the money, leading to the resolution of the complaint. The first deposit nadprogram is an impressive 100% up owo 300 CAD dodatkowo setka free spins.
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The complaint państwa rejected because the player did not respond jest to our messages and questions. The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another.
Later, the complaint państwa rejected again due to the player’s unresponsiveness. The player from Australia has deposited money into the casino account, but the funds seem jest to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong to its payment processor. Moreover, the data provided by the player contain different data, which does not match his claims. Later, the player was not able to cooperate with us in resolving the issue and after several attempts, he państwa not able owo provide us with the relevant answers and details.
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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Hungary requested a withdrawal more than three days ago, exceeding the casino’s specified maximum wait time, but hasn’t received their payment yet. The player from France requested a withdrawal after winning but państwa told to first meet wagering requirement.
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We were unable owo investigate further and had jest to reject the complaint due jest to the player’s lack of response owo our inquiries. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading jest to frustration with the process. The Complaints Team extended the response time for the player to provide necessary information, but ultimately, due owo a lack of response, the complaint was rejected. Before claiming any Hellspin premia, players should read the terms and conditions carefully.